Graduates should be able to evaluate both the processes and desired outcomes of student affairs programs and services. Specifically, students should possess the skills necessary to:
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gather and analyze quantitative and qualitative data from students and programs;
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read with understanding the published research on higher education;
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conduct and write a program evaluation report.
Deaf and Hard of Hearing Students and Accommodations
Upcraft and Shuh (1996) emphasize the importance of student affairs commitment of assessment in order to improve quality, affordability, and cost effectiveness or programs and services. In Today’s College Students course, our group performed a program evaluation at the Disability Services Office at a local community college. Our research question was to find out the following what the current level of satisfaction with real-time captioning and sign language interpreter services was for deaf and hard of hearing students. Our findings revealed several things about students' expectations for services such as students were most concerned about receiving correct information from their interpreters and captioners. These findings suggested that in order to improve the quality of services, the office seek more skilled interpreters and captioners.
Underground Survey
For the Program Evaluation course, I decided to create a survey on an annual event that takes place at the University of California, Riverside called the Underground. I utilized Survey gizmo, an online software program, to survey students in order to find out if learning outcomes were met. I also surveyed students’ satisfaction with the program and impact on those who attended. Click here to view survey results and suggestions for program improvement.
